te999 Terms and Conditions

1 General Terms and Eligibility

By accessing the te999 platform or using any of its services, the user is considered to have fully and unconditionally accepted these terms and conditions. This document serves as a legally binding agreement between te999 and the user.

te999 reserves the right to modify these terms and conditions at any time. Changes will be considered effective from the moment they are published on the website. It is the user's responsibility to review these terms regularly.

• The platform may only be used for personal and non-commercial purposes.
• In the event of a translation of these terms into English or any other language, the Bengali version shall take precedence.
• te999 reserves the right to restrict or refuse access to the platform for any individual.

2 Account Registration and Verification

To open an account on te999, users must provide accurate, complete, and up-to-date information. Providing false or misleading information may result in immediate account closure.

2.1 Registration Requirements

• Each individual may open only one account. Multiple accounts are strictly prohibited.
• The name, date of birth, and contact details provided at registration must be truthful.
• Keeping the account password secure is entirely the user's responsibility.

2.2 Identity Verification (KYC)

te999 reserves the right to verify a user's identity at any time for security and fraud prevention purposes. A copy of a National ID (NID) or passport, as well as proof of address, may be requested for verification. Withdrawal facilities may be temporarily suspended until verification is complete.

3 Age Restrictions

The te999 platform is strictly for individuals aged 21 and above. No underage person may use this platform. Anyone who registers using a false age will have their account and deposited funds forfeited.

A note to parents — please ensure that underage members of your household are unable to access this platform. The use of parental control software is recommended.

4 Deposits and Withdrawals

4.1 Deposit Rules

te999 currently accepts bKash, Nagad, and Rocket for deposits. The minimum deposit amount is ৳300. Deposit transactions are generally credited to the account instantly.

• Please use the correct account number and reference when making a deposit.
• Only payment methods registered in the user's own name may be used.
• Deposits through third parties are strictly prohibited.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Funds are generally processed within 10 to 45 minutes after a successful request. Completing the wagering requirements for any associated bonus is mandatory before a withdrawal can be made.

• Account verification must be completed before submitting a withdrawal request.
• Withdrawals may only be made using the same method used for the deposit.
• te999 reserves the right to hold and investigate any suspicious transactions.

5 Bonuses and Promotions

te999's welcome bonus is a 100% bonus on the first deposit, up to ৳5,000. Claiming this bonus applies a 15x wagering requirement — meaning you must place bets totalling 15 times the bonus amount before it can be withdrawn.

5.1 General Bonus Terms

• Each bonus offer has its own validity period and conditions, which are stated on the promotions page.
• A user may not claim the same promotion more than once.
• Betting with bonus funds may be restricted to certain games or bet types.
• Free spins received with a bonus generally apply to specific games only.
• Attempting to abuse the bonus system fraudulently may result in account closure.

5.2 VIP Program

te999's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Advancing to a higher tier increases the weekly cashback rate and unlocks special benefits. te999 reserves the right to modify the VIP program terms at any time.

6 Fair Play and Betting Rules

All games on the te999 platform are fair and operate using Random Number Generator (RNG) technology. We work with reputable game providers to ensure fair play.

• If the connection is lost during a game, it will resume from the last saved state.
• te999 reserves the right to void any result that was incorrectly displayed due to a technical error.
• In sports betting, a bet request must be confirmed before the match begins.
• If a match or round is cancelled, the stake for that bet will be refunded.

7 Prohibited Activities

Any of the activities listed below are strictly prohibited on the te999 platform. Violating these rules may result in immediate account closure and forfeiture of all balances.

• Operating multiple accounts or using another person's account.
• Attempting to modify or hack the game software.
• Playing games using bots, automated software, or artificial intelligence.
• Using the platform for money laundering or illegal financial activities.
• Fraudulent behaviour towards other users or manipulation of the system.
• Placing bets in a deliberate pattern intended to exploit the bonus system.
• Using the te999 name or logo without permission.

8 Account Suspension and Closure

te999 may temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any part of these terms and conditions.
• Failure to complete the identity verification process or providing false information.
• Evidence of suspicious financial activity or fraud.
• Upon instruction from a court or regulatory authority.

Users may also close their account at any time by notifying the support team. An opportunity to withdraw any valid balance will be provided before closure, unless the account is being closed due to fraud.

9 Privacy and Data Protection

te999 is committed to protecting users' personal information. SSL encryption technology is used to keep all data transfers secure.

Details of how user personal information is collected, used, and stored are set out on our Privacy Policy page. By using our services, you are also consenting to our privacy policy.

• te999 never sells user information to third parties.
• Information may be shared with authorities where there is a legal obligation to do so.
• Users may request to view or delete their stored information.

10 Limitation of Liability

te999 will not be liable for any financial or other loss in the following circumstances:

• If a game is interrupted due to an internet connection failure.
• If loss occurs due to a problem with the user's device or software.
• If the user's information or funds are compromised by unauthorised third-party access, provided that te999 has taken reasonable security measures.
• If account credentials fall into the hands of another person due to the user's own negligence.
• If the service is temporarily unavailable due to an unexpected technical outage.

In the event of any claim, te999's maximum liability will be limited to the value of the transaction related to the incident in question.

11 Responsible Gaming

te999 is firmly committed to promoting responsible gaming. Gaming is entertainment — it is not a source of income. We encourage you to enjoy it within your limits.

• We provide users with the ability to set deposit limits, loss limits, and session time limits.
• A voluntary self-exclusion option is available at any time.
• If you notice signs of gaming addiction, please contact the support team immediately.

For more information and support on responsible gaming, please visit our Responsible Gaming page.

12 Changes to Terms

te999 reserves the right to partially or fully change, amend, or update these terms and conditions at any time. Users will be notified of significant changes via email or platform notification.

Updated terms will be considered effective from the moment they are published on the website. Continuing to use the platform after any changes will be taken as your acceptance of the new terms.

13 Contact and Dispute Resolution

For any questions or complaints regarding these terms or our services, please contact our support team. We aim to resolve every complaint fairly and promptly.

13.1 Contact Methods

• Live Chat: 24/7 direct support in Bengali.
• Email: [email protected]

13.2 Dispute Resolution Process

For any dispute, first submit your complaint via live chat or email. te999 will provide an initial response within a maximum of 7 business days. Both parties will attempt to resolve the matter through mutual discussion. If no resolution is reached through discussion, the matter will be settled through a neutral mediator.