te999's Privacy Policy
This policy describes in detail how your personal information is collected, used, and kept secure at te999.
Introduction and Scope
te999 ("we", "our", "platform") is a trusted online casino and betting platform in Bangladesh. We give the highest priority to the privacy of our users' personal information. This Privacy Policy ("Policy") applies to te999's website https://te999.cam and all related services.
This policy will inform you what types of information we collect when you use our platform, register an account, make financial transactions, or contact us — and how that information is used and kept secure.
By using te999's services, you consent to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our platform.
Information We Collect
te999 collects various types of information that are necessary to provide our services. This information can be divided into two main categories:
2.1 Information You Provide
Information you voluntarily provide:
- Full name and date of birth (for age verification)
- Valid email address
- Mobile number (for bKash, Nagad, or Rocket verification)
- Residential address and nationality
- National ID card or passport details (for KYC verification)
- Financial transaction details (deposit and withdrawal records)
- Messages sent to customer support and communication history
2.2 Automatically Collected Information
Information automatically recorded while you use the platform:
- IP address and device identifiers
- Browser type, version, and operating system
- Login time, session duration, and activity logs
- Gaming history, bet amounts, and results
- Information collected through cookies and similar tracking technologies
Purpose of Using Information
te999 uses your information only for the legitimate purposes listed below. We never use your information for unnecessary or unauthorized purposes.
3.1 Providing and Operating Services
- Creating, verifying, and managing your account
- Processing deposit and withdrawal transactions (bKash, Nagad, Rocket)
- Running gaming services without interruption
- Providing bonuses, rewards, and promotional offers
3.2 Ensuring Security and Compliance
- Preventing fraud, money laundering, and illegal activities
- Completing the KYC (Know Your Customer) process
- Verifying age — services are provided only to those aged 21 or above
- Meeting legal and regulatory obligations
3.3 Improvement and Communication
- Improving platform functionality and user experience
- Providing customer service and support
- Notifying you of important policy changes
- Sending relevant offers and notifications based on your preferences
Information Storage and Security
te999 adopts industry-standard technical measures to protect your personal information. Our security framework is as follows:
4.1 Technical Security
- SSL Encryption: All data transfers are secured through SSL/TLS encryption
- Data Encryption: Stored information is protected with strong encryption algorithms
- Firewall Protection: Advanced firewall and intrusion detection systems are active
- Two-Factor Authentication: Additional verification for important account activities
- Regular Security Audits: Platform security is reviewed and tested on a regular basis
4.2 Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a further period as required by legal obligations, dispute resolution, or fraud prevention. Financial transaction records are generally retained for an extended period as they fall under applicable law.
Sharing Information with Third Parties
te999 never sells your personal information. However, for the purpose of operating our services, information may be shared with specific third parties in the limited circumstances described below:
5.1 Payment Processors
To process your transactions, we work with mobile banking services such as bKash, Nagad, and Rocket. Only the minimum information required for each transaction is shared with the relevant payment provider.
5.2 Game Providers
Our platform features content from reputable game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. The minimum necessary information may be shared with these providers to ensure fair play and to maintain gaming session records.
5.3 Legal Obligations
We may be required to disclose information to comply with court orders, lawful requests from government agencies, or applicable law. In such cases, we will disclose only the information legally required.
Cookie Policy
Cookies are small text files stored in your browser. te999 uses cookies to provide an improved user experience.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and for core functionality — these cannot be disabled.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Collect anonymous statistics to help us understand how the platform is used.
- Advertising Cookies: Used to show relevant ads based on your interests.
6.2 Cookie Controls
You can go to your browser settings and turn off cookies other than essential ones. Please note that disabling certain cookies may cause some platform features to not work properly.
Your Rights Regarding Your Information
You have the following rights in relation to your information with te999. You can contact us directly to exercise any of these rights.
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Right to Access: You may request a copy of the information we hold about you.
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Right to Rectification: If you believe the information we hold is incorrect or incomplete, you may request a correction.
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Right to Erasure: In certain circumstances you may request that your information be deleted, however it may not be possible to delete all information due to legal obligations.
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Right to Object: You may object to your information being used for marketing communications.
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Right to Data Portability: You may request to receive your personal information in a structured, machine-readable format.
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Right to Restrict Processing: In certain circumstances you may request that processing of your information be temporarily suspended.
To exercise any of the rights described above, email us at [email protected]. We generally respond to your request within 30 business days.
Protection of Children's Privacy
te999 is strictly a platform for adults. Our services are available only to individuals aged 21 or above.
We do not knowingly collect personal information from anyone under the age of 21. We verify age during the registration process, and if a person provides false information about their age at registration and this is later proven, that account will be closed immediately and the information will be deleted.
Policy Changes and Updates
te999 may update this Privacy Policy from time to time. Amendments may be made due to changes in services, legal requirements, or technological developments.
9.1 Notice of Changes
If any significant changes are made to the Privacy Policy, we will notify you in the following ways:
- A notification will be sent to your registered email
- A clear notice will be displayed on the website
- The "Last Updated" date at the top of this policy will be changed
9.2 Continued Use After Changes
Continuing to use the platform after a policy change means you have accepted the new policy. If you do not agree with the revised policy, please close your account and contact our support team.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact us through the following:
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Live Chat: Direct support in Bengali is available 24 hours a day, 7 days a week
Use live chat for any urgent information requests
We take all privacy-related requests seriously and strive to respond in a timely manner.
Have more questions?
Our support team is available 24/7 to assist you in Bengali.
Chat with us on live chat or email us at [email protected].